HUMAN

INTERACTION

IS KEY TO SUCCESS

Managed Services
CMMS
Procurement

24hr Helpdesk Support Service

Helping your business to support your
colleagues 24/7 - 365 days a year

Whether you need to manage out of hours calls, provide critical daytime overflow, or help with your disaster recovery, we allow your business to always stay switched on.

Our dedicated help desk support team will be extensively trained to replicate your current processes.

We work alongside you to identify and implement changes to make your operations more valuable and efficient.  By outsourcing to Simply Solutions, you receive a dedicated, highly trained team to increase your service levels and provide your customers with constant support.

If your customers are awake, we are too.

24hr Helpdesk Support Service

Helping your business to support your
colleagues 24/7 - 365 days a year

Whether you need to manage out of hours calls, provide critical daytime overflow, or help with your disaster recovery, we allow your business to always stay switched on.

Our dedicated help desk support team will be extensively trained to replicate your current processes.

We work alongside you to identify and implement changes to make your operations more valuable and efficient.  By outsourcing to Simply Solutions, you receive a dedicated, highly trained team to increase your service levels and provide your customers with constant support.

If your customers are awake, we are too.

Why outsource to offer
a 24-hour service?

Industry-Specific Experience

At Simply Solutions, we are industry professionals.  We are experienced, focused and driven.   We draw on our insight, knowledge, and best practices to allow your business to shine no matter what the requirement is.

Our 24/7 call centre support ensures every customers’ demand is met, leaving no room for your disappointment or dissatisfaction.

On average, our typical help desk support call flow answers your calls within ten seconds. After going through a series of questions and set processes that are specified by you and made in collaboration with our own expertise, we will either resolve the issue ourselves, escalate the call, or send a real-time incident report.

Lower costs
Freeing you of the additional costs associated with employing more staff or training up an existing team, our complete 24-hour telephone answering service seamlessly assimilates with your existing help desk team. You get the quality staff you need without dedicating your own time and resources to finding someone else for your operations.

Seamless integration
Our in-house IT system allows each one of your sites to have their own dedicated portal either on site or via a mobile application. These systems allow your managers to be a valued part of the information flow and the outcomes on site.

Reduced costs
With significant cost savings when compared to operating your own full-time team, outsourcing to our 24/7 help desk maximises efficiency, better manages workloads, and ensures you are always going above and beyond for your customers.

Better meet customer expectations
Increasingly, we are seeing customers expecting more from the businesses they work with. With so much choice and competition out there, it is up to us as businesses to exceed expectations which in turn, will secure our share of the market.

A Premium Service
with Simply Solutions

All our operators that work on your account will become an extension of your brand, offering the insight and expertise necessary to effectively manage every call. We strive for maximum quality and efficiency, taking the time to fully understand your business and incorporate your personality and values into everything we do.

We develop an ongoing partnership approach in which we work together to achieve the best results for your business, using data-driven insights and reporting to inform our decision-making and maximise your success.

By helping you become more efficient and offer a competitive customer service, we enable you to build a solid reputation for your business, one in which you benefit from ongoing customer satisfaction, retention, and increased acquisition.

Need More From Your
FM Provider?

Enhanced FM Delivery

At Simply Solutions we offer total FM solutions for reactive maintenance, compliance solutions, planned & preventative maintenance and project works.

As more and more businesses seek out the support of such providers of facilities management and support, Simply Solutions have continued to serve as a regulating body to ensure systematic and effective functioning of key areas within a business. It is imperative that your chosen facilities management provider is able to merge resources and activities whilst treating the company it manages as if it were its own.

Simply Solutions are a full service, strategic provider of property maintenance and workplace solutions. Providing a world-class business service that is changing the way in which people maintain their properties.

Enhanced FM delivery
from Simply Solutions

CMMS
Procurement
Managed Services
Facilities Management

Start your FM
Journey with us

0845 999 2001

helpdesk@simplyeu.co.uk

© Simply Solutions 2021