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Our Approach

There is no substitute for human interaction
to ensure we provide a truly enhanced service
offering.

OurAppoach Simply

Modern Digital Helpdesk

Whilst there is an obvious need to streamline efficiencies and workflow processes, there is no substitute for human interaction. At Simply Solutions, we pride ourselves on bringing a human element to our Helpdesk Environment. This allows us to effectively influence our offering at every stage, providing you with an enhanced FM Service.

The Modern Digital Helpdesk experience is evolving after the Covid Pandemic. It is important to remove barriers and become more efficient, utilising key items such as Digital Platforms to place and track work orders, whilst quality data provides you with essential KPI’s ensuring an enhanced customer journey.

Often Digital Platforms remove the need for human contact – we believe this only reduces the customer experience, especially when you are dealing with urgent and emergency situations.

At Simply Solutions, our team of dedicated FM professionals are there to interact, not just with you, but with your site, providing confident updates and assessments to each scenario as it unfolds.

HEX Icons ALL Gold

A talented team of people,
working closely with you, to
enhance your service delivery

Customer Service Centre

In a fast, responsive world of Facility Management, where every decision has an impact on the timescales we will work to, there is no substitute for the Human Touch.
At Simply Solutions we have a world class, multi-lingual, manned helpdesk providing support to your properties 24/7, 365 days a year, providing you and your team with real people when you need it most.

Helpdesk

A world class, multi-lingual, manned helpdesk offering support to your properties 24/7 hrs a day, 365 days a year, providing you and your team with the human touch when you need it most.

CMMS

A cloud based, digital platform which incorporates individually tailored workflows which are relevant to your business needs. Increasing operational efficiencies and value, whilst minimising costs.

Big Data

By utilising a fully digital platform, you will capture key data relevant to your journey. This data can be utilised to influence better buying decisions, whilst increasing operational KPIs.

Helpdesk

A world class, multi-lingual, manned helpdesk offering support to your properties 24/7 hrs a day, 365 days a year, providing you and your team with the human touch when you need it most.

CMMS

A cloud based, digital platform which incorporates individually tailored workflows which are relevant to your business needs. Increasing operational efficiencies and value, whilst minimising costs.

Big Data

By utilising a fully digital platform, you will capture key data relevant to your journey. This data can be utilised to influence better buying decisions, whilst increasing operational KPIs.

The FM Delivery Model

In today’s modern commercial environment, every company must constantly review costs and efficiencies. Efficiencies are not just based upon what something costs – it is about the entire cost cycle, both direct and indirect.

Efficiencies must be met at every stage of the FM delivery model. The manner in which we place work orders is an important factor where every touch point is deserves essential consideration.

Interaction.

Who will interact with the job from start to completion?
How many people must touch the job from inception to completion?

Efficiency.

How do we minimise the amount of people needed to complete the works?
How do we minimise barriers and disruptions to achieve the overall end result?

The combination of Customer Service, Digital Platforms and Big Data, allows Simply Solutions to reduce and minimise all aspects of the FM delivery model.

Our teams are on hand to deal with items such as; tracking, updates and escalations, always available to lend a supporting hand to help you and indeed your clients through any maintenance issue as it happens.

Our Digital Platform allows us to create efficiencies on your behalf with the sites having an ability to log their own jobs at source, missing any leakage in the work order logging process, assisting in creating a clear expectation around the delivery and escalation of works. The site can also interact with each repair allowing everyone to validate and control the quality of the delivery, whilst maintaining clear, auditable records with minimum fuss.

The ability to review Big Data, and more importantly to analyse the results of this, is a critical part of any Facility Department. The ability to integrate quality information and to understand what is exceptional and what is the norm, can vastly change people’s opinions of cost and value.

Bespoke FM Delivery

HEX BespokeFM

Only by integrating the three main core items of customer service, digital workflows and big data, can we truly achieve an efficient cost model.

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