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  • Facility Management
    • Facilities Management
    • Reactive Maintenance
    • Building Compliance
    • PMV & Special Projects
  • Managed Services
    • Managed Services
    • CMMS
    • Helpdesk
    • Procurement
  • Strategic Approach
  • About Us
  • Case Studies
  • News
  • Contact

CASE STUDY

BrightHouse

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Client

BrightHouse were the UK’s largest rent-to-own company, operating between April 1994 and March 2020.

BrightHouse provided a niche service which was evidently needed by some customers – the company had around 200,000 and operated a 300+ Retail locations, with 35 Cross stocks, 15 logistics locations, 4 Regional sub offices and 1 Head Office.

Background

Due to the current National FM Provider falling into administration, BrightHouse contacted Simply Solutions with a view to putting in an urgent Helpdesk facility to deal with the immediate impact to their FM support. This was a short-term item which allowed BrightHouse to conduct a holistic review of both their FM requirement and the FM market.

Solution

Simply Solutions was awarded a 3-year Service Partner Agreement for Total Facility Management Solutions.

This agreement was extended on 4 separate occasions, over the course of the following 9 years.

The Service Partner agreement included:

  • National, 365 day, 24 hrs a day Branded Helpdesk with dedicated Account Management Support Team
  • Reactive maintenance services to incorporate the following service standards
  • Compliance programmes
  • Planned Maintenance visits
  • Digital Support portal for each location
  • Dedicated operational reporting, tailored for each report line which included Property, Board Directors, Logistics and Supply Chain Managers
  • Financial reporting to include both OPEX and CAPEX spend
  • Work together with Property and Procurement to achieve cost saving initiatives throughout the course of the agreement resulting in £4m+ savings over the course of the 9 years

Contract value per annum – £2.6m

It should be noted that Simply Solutions is still supporting the BrightHouse estate by assisting Grant Thornton.

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