Digital transformation is the integration of digital technology into all areas of a business, fundamentally changing how you operate and deliver value to customers. It’s also a cultural change that requires organisations to continually challenge the status quo, experiment, and get comfortable with failure.
Whilst there is still a very obvious need for human interaction in the modern helpdesk environment, it is not needed on every, single occasion. Add this to the streamlining of operational tasks and the very real requirement for a swift communication flow, it is obvious that we must review the modern helpdesk facility and structure with a move towards evolution.
As organisations seek ways of “making digital work”, the Property Department has come under increasing pressure to revisit the structure of their departments, with a view to streamlining processes and procedures.
If we analyse how property maintenance orders are created and assessed, it is clear to see that the information starts with the end line customer – the store.